Shopping Online

By using the PHA Pendant website, including purchases online, you are agreeing to the terms listed here and elsewhere within this section. We may make changes to these conditions at any time and encourage you to review them periodically for any changes. Your continued access and use of the site shall be deemed your acceptance of these terms and any subsequent changes. Please note PHA cannot be held responsible for any third party information provided on this website, this includes duty and tax charges in overseas countries.

Ordering Goods

Any order placed by you via this website is an offer by you to purchase a particular product for the price (including the delivery and other charges) specified in this website at the time you place your order.

PHA reserves the right to accept or reject your offer for any reason, including, without limitation, the unavailability of any product, an error in the price or the product description posted on this website, an error in your order or a failure in your payment. If PHA Pendant accepts your offer, that offer becomes binding on you and PHA, subject to any express provision of these terms to the contrary.

Order Notification

When we receive your order, you will receive an email notification from PHA listing the item ordered, the total product and shipping charges (if applicable), delivery address, and estimated shipping times. This is a confirmation that we have received your order, not a confirmation of acceptance or processing.

Australian Orders

All orders placed within Australia are subject to the Australian Goods and Services Tax (GST). All Australian prices are GST inclusive.

Any orders placed outside Australia for delivery within Australia are also subject to GST. Under certain circumstance, this GST may be claimed back in your country of residence or upon leaving Australia under the Australian Tourist Refund Scheme. However, please consult your local government office or the Australian Customs and Border Protection Service, as appropriate, for full details.

Delivery within Australia

PHA Pendant orders will be sent via standard Australia Post Express Post service.  For deliveries outside Australia, international freight charges will apply.  Please contact us at with shipping details so that an estimated quote can be provided.

PHA Pendant makes every effort to process sales in a timely manner.  As the items are custom made, delivery may be subject to delays due to public holidays and or peak holidays such as Christmas/Mothers’ Day.

Cost of delivery

Standard Australia Post charges are included in the purchase price of the PHA Pendant; however bulk orders may impose an additional cost due to weight and/or varying delivery addresses.

Delivery Problems

If your delivery has not arrived, please contact us at If you wish to return a product delivered damaged or otherwise, please refer to the PHA Pendant Online Returns Policy.

Currency and Conversions

Transactions via the PHA Pendant website are carried out in Australian dollars and processed through the PayPal system. International orders are charged in Australian dollars at the exchange rate of the day. Your final bill will be determined by the exchange rate applied by your credit card company at the time the charge is recorded, plus any fees applied by your credit card provider.

For an indication of how other currencies convert to Australian dollars or another currency, we suggest you visit for further information.